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RETURNS & REFUNDS


 

 We take great pride in our reputation for quality and excellent value, but in case you are unhappy with the merchandise we offer a flexible and easy return policy.

 What is Our Return Policy?

We will accept Return or Size Exchange of a product only if the following conditions are met -

  • Return/Size Exchange should be initiated within 7 days of order delivery.
  • The tags on the product should be intact.
  • The product should be unwashed, unused and in its original condition.
  • The item needs to be returned along with the original packaging and invoice.

Procedure of Return

In case you are not happy with the quality of the product or the product doesn't fit you properly, you can simply return the product to us within 7 days of receiving the product. To be clear, if you have received a product on 1st Jan 2017, then you can ask for replacement or return till 7th Jan 2017. We will replace the product. An RMA (Return Merchandise Authorisation) number is required for each return. Our RMA department will not process your return without the RMA number.

Certain items such as Swimwear, Leggings, Bags and Accessories are non returnable.

Process of Return

In order to smoothen the return process, please follow the simple guidelines listed below:

  1. Request for return must be filed within 7 days based on the original delivery date of your package to orderfashionaffair@gmail.com .

  2. Once we approve your RMA request, an RMA number will be sent to you accordingly. Please tag/print/write the RMA number on the outside of your shipping package.

  3. Put the product back in its original state of packing.

  4. Ensure that the original invoice is inserted in the package.

  5. Seal the package properly.

  6. Kindly email us at orderfashionaffair@gmail.com  to inform us of the return. Send us the airway bill number and details of the courier at so that we may track and process it.

  7. Send it to the address mentioned below.

  8. Customers will be responsible for all return shipping costs. Returns marked COD for insufficient postage will be refused.

Return Address

Fashion Affair

SP-2, 22 Godam Industrial Area,

Jaipur – 302006,

Rajasthan

Tel:- 0141 - 2211081

Refunds

Once we receive the products, our experts will determine whether the above guidelines are adhered to or not. If things are in order, we will start with refund of your items within 7 days time. The COD charges will not be refunded. It is a non-refundable, convenience fee.

If you would like to keep the amount in store credit, you're more than welcome to!